Dennis Bromley, Proprietor, Viewmont Terrace: If you record an incident and then all of a sudden that person reports it to a third party, that third party comes in - it could be the Department of Health, Community Visitors “Show us the incident.” It’s there. They’re going to think, "Gee, they’ve gone on top of that. They’ve done it."

Peter Gibson, Proprietor, Merriwa Grove & Delaney Manor: We feel it’s important to record an incident so we’ve actually got a log, we’ve actually got a record of something that’s occurred for future issues that could be raised based on that incident. We also record them so we can actually look at if there is a pattern emerging, so it might identify that somebody's behaviour needs to be addressed.

King Chen, Proprietor, Greenhaven: With the correct incident recording we will be able to review the care plans at the correct intervals, and the staff will be able to implement the correct care-planning approaches to provide better care.

Sue Gery, Proprietor, Alma House: There’s no question about it - you can’t run your business if you are not going to do what we have to do. And also, you can't rely on your memory. And also, in cases of dispute, it is written there in black and white. So you cannot rely on evidence of hearsay.

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09 September 2015
Duration: 3:34

Stories and information about managing and living in a supported residential service, focussing on incident reporting.

Acknowledgements

This video was made with Viewmont Terrace, Cottisfield, Brooklyn House, Merriwa Grove, Delaney Manor, Greenhaven, Alma House and SVVI-SRS Supporting Connections.

For the record

Enactment: Mala, we have to fill in this incident report about Matilda going missing yesterday.

OK? It was 6 o'clock last night? Yes, 6pm. Matildaname: Smith. Yes. Can you remember what happened? I called her and checked in her room and she wasn't there. Sue Gery, Proprietor, Alma House: An incident is an occurrence where a resident is at risk or either the resident's at risk or another resident’s at risk or a staff member’s at risk - these situations must be recorded.

Jillian Brennan, Proprietor, Brooklyn House: You need to do it at the time. You need to write it down, very factual. You can’t put in what you think or what happened other than the facts that actually do happen.

Enactment: Right, I don't know what’s happened up there but I’ve found you both wrestling around on the floor in the hallway outside of your room. You know we don't do that here, don’t you, fight? Usually you come to me if you’ve got a problem instead of getting angry like that. What started this? Well, I was just lying on the bed and Max came in and he didn't knock on the door, he just barged in.

Andrew Huntington, Proprietor, Cottisfield: Whether it’s problematic behaviour that we're addressing, whether it’s a complaint from another resident about that resident, it’s just explaining to them, explaining to them, a), why it is important to us to record, and why it’s important for the SRS to run. Quite often we find the response where you’ll see the light bulb will go off, or they really will start listening, is when you refer it back to another resident, so, “Your behaviour” or, “This incident” or, “This” whatever the situation may be “has had an effect on another resident.” That's when they, "Oh, OK."

Dennis Bromley, Proprietor, Viewmont Terrace: If you record an incident and then all of a sudden that person reports it to a third party, that third party comes in - it could be the Department of Health, Community Visitors “Show us the incident.” It’s there. They’re going to think, "Gee, they’ve gone on top of that. They’ve done it."

Peter Gibson, Proprietor, Merriwa Grove & Delaney Manor: We feel it’s important to record an incident so we’ve actually got a log, we’ve actually got a record of something that’s occurred for future issues that could be raised based on that incident. We also record them so we can actually look at if there is a pattern emerging, so it might identify that somebody's behaviour needs to be addressed.

King Chen, Proprietor, Greenhaven: With the correct incident recording we will be able to review the care plans at the correct intervals, and the staff will be able to implement the correct care-planning approaches to provide better care.

Sue Gery, Proprietor, Alma House: There’s no question about it - you can’t run your business if you are not going to do what we have to do. And also, you can't rely on your memory. And also, in cases of dispute, it is written there in black and white. So you cannot rely on evidence of hearsay.