Key messages

  • The Department of Health and Human Services supports culturally responsible and equitable healthcare and services.
  • The department offers a language services credit lines part of the funding we provide for language services in the health and human services sectors.
  • The credit line gives eligible department-funded organisations access to translation services and onsite, telephone and video interpreting services.

The Department of Health and Human Services language services credit line provides language services funding for eligible organisations. These organisations deliver department-funded services in eligible program areas but do not receive direct department funding for language services.

The eligible program areas are listed here in the health program stream and a human service program stream.

Health program stream

The department is developing language services guidelines for health programs.

Alcohol and other drug treatment services

All organisations that receive AOD funding, except those services delivered in community health centres that receive direct funding for language services

Mental health services

Psychiatric Disability Rehabilitation and Support Services (PDRSS) only

Community health services

All organisations that receive Community and Women's Health Program funding, including:

  • standalone and integrated community health and women’s health services
  • Community Health funded statewide services
  • Community Health funded multipurpose services
  • Community Health funded Aboriginal and Torres Strait Islander organisations organisations.

Aged care

Organisations that receive Home and Community Care (HACC) and Aged Care funding


Victorian Eyecare Service (which is funded by the department and administered by the Australian College of Optometry)

Rural health services

All rural health services (acute, sub-acute and small rural health services), except those that receive direct department funding for language services

Human services program stream

The department is developing language services guidelines for human services programs.

DHS01 – Housing/homelessness

  • Public housing
  • Homelessness services
  • Housing assistance
  • Community housing

DHS02 – Disability

  • Individualised support
  • Community life and jobs
  • Aids and equipment
  • Advocacy
  • Self-directed support
  • Accommodation
  • Supporting families and carers
  • Specialist disability support

DHS03 ‒ Children, families and young people / child protection

  • Family and early parenting support
  • Child protection
  • Sexual assault
  • Youth justice
  • Adoption and permanent care
  • Kinship, foster and other care
  • Family violence
  • Youth services

DHS04 – Court

  • Legal court proceedings

Current provider of the credit line

The Victorian Interpreting and Translating Service is the current provider of the language services credit line for both program streams.