Service coordination places consumers at the centre of health and human service delivery - ensuring that they have access to the services they need, opportunities for early intervention and health promotion and improved health outcomes. The practice of service coordination supports effective ways of working with people with complex and multiple needs. For example, it provides a good foundation for the practice of integrated chronic disease management. Health and human service providers in Victoria come together to agree on how they will coordinate their services so that consumers experience a system that works together. This document provides statistical information and outlines the key benefits to consumers of offering a partnership approach.