Key messages

  • Aged Care Assessment Services (ACAS) assist older people and their carers to identify care that will best meet their needs.
  • ACAS are multi-disciplinary independent teams made up of a number of health professionals.
  • ACAS facilitate access to Commonwealth-funded residential aged care, residential respite care, transition care and home care packages.
  • There are guidelines about streamlining pathways between ACAS and Home And Community Care assessment services.

Aged Care Assessment Services (ACAS) are independent teams who assist older people and their carers to identify what kind of care will best meet their needs.

Assessment teams are multi-disciplinary and can include health professionals such as medical officers, social workers, nurses, occupational therapists and physiotherapists.

They conduct comprehensive assessments for people needing community services or aged care residential services. They assess for all restorative and potential care options.

To access Commonwealth-funded residential aged care, residential respite care, transition care and home care packages older people must first be assessed as eligible by an ACAS.

People under 65 years will usually first require an assessment for eligibility for disability services. This ensures people receive the most age appropriate services. To make a referral to disability services, contact 1800 783 783.

General information

For general information about ACAS visit the My Aged Care website or phone 1800 200 422

In other states and territories, ACAS are referred to as Aged Care Assessment Teams (ACAT).

For general enquiries about ACAS in Victoria email VICMAC@dhhs.vic.gov.au

Metropolitan ACAS

Eastern Metropolitan Region - Central East ACAS
Phone: +61 3 9881 1875

Eastern Metropolitan Region - Outer East ACAS
Phone: +61 3 8804 8652

Northern Metropolitan Region - Bundoora ACAS
Phone: +61 3 9495 3180

Northern Metropolitan Region - Heidelberg ACAS

Phone: +61 3 9496 2489

Northern Metropolitan Region - St Vincent’s ACAS
Phone: +61 3 9231 8566

North Western Metropolitan Region – North West ACAS
Phone: +61 3 8387 2129

Southern Metropolitan Region - Caulfield ACAS
Phone: +61 3 9076 6314

Southern Metropolitan Region Kingston ACAS
Phone: +61 3 9265 7888

Southern Metropolitan Region - Mt Eliza ACAS
Phone: +61 3 9788 4920

Western Metropolitan Region - Western ACAS
Phone: +61 3 8345 7860

Rural ACAS

Barwon South Western Region - Geelong ACAS
Phone: +61 3 4215 5610

Barwon South Western Region - Warrnambool ACAS
Phone: +61 3 5561 9351

Gippsland Region – Gippsland ACAS
Phone: 1800 242 696

Grampians Region - Ballarat ACAS
Phone: +61 3 5320 3740

Hume Region - Shepparton ACAS
Phone: +61 3 5823 6000

Hume Region - Wangaratta ACAS
Gateway Health
Phone: +61 3 5723 6000

Loddon Mallee Region - Bendigo ACAS
Phone: +61 3 5454 7589

Northern Loddon Mallee Region - Mildura ACAS
Phone: +61 3 5025 9002