Key messages

  • Special needs are to be considered when an ACAS assessment is conducted.
  • People under 65 years usually require an eligibility assessment for disability services first.
  • There are a number of protocols and guidelines in place to assist people with special needs to obtain the right level of care.

Guidelines and protocols


The Protocol between the Aged Care Assessment Service and Office of the Public Advocate assists both parties to work together to promote the rights and best interests of people with a disability.

The Disability Services - Aged Care Assessment Services Protocol outlines referral and assessment processes for people with a disability under the age of 65 years to promote access to the most appropriate options for care.

Aboriginal people

The Department of Health & Human Services developed best-practice guidelines to support culturally appropriate assessment of Aboriginal people and improve access to aged care services for Aboriginal people. The Strengthening aged care assessments for Aboriginal consumers guidelines were developed through statewide consultation with ACAS services, Aboriginal Home and Community Care services, Aboriginal Liaison Officers and Aboriginal Hospital Liaison Officers.

People from CALD backgrounds

The National Ageing Research Institute (NARI) has produced a series of tip sheets and a report for use by ACAS teams to improve the assessment of dementia and depression in older people from culturally and linguistically diverse backgrounds.

The resource Assessment of older people with dementia and depression of culturally and linguistically diverse backgrounds, along with six tip sheets and additional web-based resources, support culturally appropriate assessments.

Mental health

The Protocol between the Victorian aged care assessment services (ACAS) and Aged Persons Mental Health (APMH) helps both ACAS and APMH to refer and consult with one another when undertaking assessments and facilitating access to services for older people.