Key messages

  • These case studies demonstrate how service providers can use the Active Service Model to deliver services.
  • The case studies are based on real experiences from service providers all around Victoria.
  • The case studies examine managing change, practice ideas, partnership work and users’ personal stories.

The Active Service Model (ASM) is a change in thinking from ‘doing for’ to ‘doing with’ service users. It positions the person using services at the centre of the service approach. It’s about helping people to achieve their maximum level of independence, and to actively involve them in their care and decisions about their care.

Case studies demonstrate how service providers can use the ASM approach to deliver services. They are based on real experiences from service providers all around Victoria. They highlight examples where the model helped service users and carers achieve their goals, and what the service gained from the experience.

The case studies examine managing change, practice ideas, partnership work and users’ personal stories. There are reflections at the bottom and some questions to prompt discussions. You can use these in team meetings, to train new staff or to simply review your own practice.

We are always looking for more examples of successful ASM practice. You can use the template download to share your story.

Service provider stories

Thank you to the following service providers for sharing their stories:

  • Interchange Northern
  • Brotherhood of St Laurence
  • Ashburton Social Support Services
  • Kingston City Council
  • Central Bayside Community Health Service
  • WindaMara Aboriginal Corporation
  • Yea District Nursing Service
  • Murrindindi Shire Council
  • Gippsland Planned Activity Group
  • Goolum Goolum Aboriginal Co-operative
  • East Grampians Health Service
  • City of Ballarat
  • Bendigo Health
  • Sunraysia Mallee Ethnic Communities Council.