Service providers can access many useful tools and resources to support them in the ongoing implementation of the Active Service Model (ASM):

  • Supporting older people living well at home - Understanding the role of OT. This resource provides a Victorian perspective on OT practice with older people. It describes the ways that OTs have successfully worked with consumers and other staff to achieve wellness and reablement outcomes.
  • Planned Activity Groups (PAGs) Make it meaningful: Assessment and care planning guidelines and tools (June 2015). These practice guidelines provide ‘how to’ information and templates for service specific assessment and care planning for HACC funded PAGs.
  • Supporting volunteers to take an active service approach: resource kit. The Eastern Metropolitan Regional Alliance, in collaboration with the City of Boroondara, produced this resource kit. The kit assists service providers to implement the ASM approach with volunteers. It has two parts. The first part is targeted at volunteer coordinators and focuses on the key ASM messages, change management processes and human resource management such as recruitment, orientation and training of volunteers. The second part is a suite of ten volunteer handouts explaining the ASM and giving practical ideas, stories and case studies that will help volunteers to implement the approach with clients.
  • Enabling the use of easy living equipment for everyday activities – guidelines and training package. These materials are designed to help assessment staff, home support workers and personal carers inform clients and their carers about easy living equipment. The easy living equipment helps people undertake everyday activities. This package is complimented by a training DVD, Small things make a big difference, for community support workers.
  • Goal directed care planning toolkit. This resource was developed as part of the Eastern Metropolitan Region Goal Directed Care Planning project. The department has distributed copies of this resource to all funded organisations in Victorian because goal directed care planning is critical to a person centered ASM approach.
  • RDNS ASM Evaluation project. This project’s purpose was to determine the extent to which ASM principles have been translated into practice across RDNS services and of what benefit this has been to people receiving services and to the organisation. A key aim was to identify barriers and enablers associated with implementing the ASM approach to care.
  • Trends and changes in delivery of ASM service through the role of home support workers. This project sought to examine the impact the ASM has had on the role of the home support worker (HSW) in delivering services. In particular, the project examined the range of tasks they provide to implement care plans and how organisations are providing them with supervision and support.
  • The Plan Do Study Act (PDSA) model for improvement project workbook, including change principles and change ideas, a checklist for effective teams, and PDSA examples.
  • Medication reminders. Medication reminder cards were distributed to all funded nursing services in Victoria. The goal of using these cards is to increase a person’s capacity to take their medicines by giving them simple, written, visual prompts. Nursing services can download the cards or contact the department for a high resolution file to print professionally.