Naturally occurring hazards such as bushfires, heat, floods and storms can and do happen in Victoria.

The Department of Health & Human Services has a series of resources and information to support residential aged care providers with their planning and preparedness for natural hazards such as bushfires, heatwaves, floods, storms and earthquakes.

In an emergency

When a residential aged care service in Victoria requires an immediate response from police, fire or ambulance the number to call is triple zero (000).

When a residential aged care service provider makes any decision to relocate residents or shelter in place in an emergency situation, they need to notify the Commonwealth Department of Health - Victorian office, when it is safe to do so by telephoning the Emergency Advice and Response Line on 1800 078 709 or email

The Department of Health also provides a question and answer section on risk management for emergency events in residential aged care.

Preparedness policy

The department's Emergency preparedness policy for clients and services is available to download online.

Contact details