Key messages

  • Public sector residential aged care services (PSRACS) collect and report on five quality indicators covering high risk care areas.
  • The Department of Health & Human Services commissioned a project to develop quality of care indicators for PSRACS. The project report explains the process for developing the indicators.
  • The reference ranges give services an objective measure for comparing local results and driving sustainable strategic improvement.

The Department of Health & Human Services has a program to help public sector residential aged care services (PSRACS) collect and report on five quality indicators covering high-risk care areas:

  • pressure injuries
  • falls and fractures
  • use of physical restraint
  • use of nine or more medicines
  • unplanned weight loss.

Quality indicators resource materials

Quality indicators in public sector residential aged care services resource materials provides guidance to services that are participating in the quality indicators program. The quality indicators help Victorian PSRACS provide high quality care for residents. They are part of a suite of resources to support safe, quality care in PSRACS. The resources are also available for use by all residential aged care providers.

An online learning resource is available to support managers and staff to better understand and get the best use of indicators for improving resident care.

Entire report

Introduction

Section 1

Section 2

Section 3

Section 4

Public sector residential aged care quality of care performance indicator project

Public sector residential aged care quality of care performance indicator project report explains the process for developing quality indicators to improve the care provided by PSRACS. The aim was to design a suite of indicators to complement and be used in conjunction with accreditation standards. PSRACS use the indicators to:

  • improve the quality of services they provide
  • benchmark themselves against other services
  • identify areas for improvement.

The reference ranges for PSRACS quality indicators are evidence based, following consultation with the sector and aged care experts. The reference ranges give PSRACS an objective measure for comparing local results and driving sustainable strategic improvement.

The Commonwealth Department of Social Services is also developing national indicators for residential aged care.