Mid-term evaluation due to commence

In 2011, the government committed to undertake a 5 year mid-term evaluation of the effectiveness of the Supported residential services (SRS) legislative framework. 

The evaluation will focus on:

  • accommodation and personal support standards
  • security of tenure provisions
  • provisions relating to the protection of residents’ money. 

The evaluation will determine if the legislative framework has reduced the regulatory burden on proprietors and identify, where appropriate, opportunities to create a more effective regulatory framework. 

The evaluation is due to commence in August 2016 for a period of 10 months. During this period, consultation will include stakeholders, proprietors, staff and resident input.

If you are interested in providing feedback on the effectiveness of the SRS legislative framework, please email srsevaluation@dhhs.vic.gov.au with your expression of interest.

Supported residential services (SRS) are privately operated businesses that provide accommodation and support services for Victorians who need help with everyday activities. Each SRS determines the services it offers and its fee structure.

The Department of Health & Human Services administers the Supported Residential Services (Private Providers) Act 2010, and monitors SRS compliance with this Act and its regulations. The department also:

  • develops information and resources for residents and proprietors 
  • maintains a list of registered SRS in Victoria
  • provides assistance to pension-level SRS to ensure the safety and wellbeing of residents experiencing disadvantage.

This site also provides information on:

  • residents’ rights and responsibilities, how to find an SRS, services that may be offered, fees and making a complaint
  • becoming a proprietor - the registration process, the application assessment and the proprietor/manager suitability assessment.
  • operating an SRS - emergency management planning, managing incidents, community visitors, training and varying registration conditions
  • other accommodation options include rooming houses, residential aged care services and retirement villages.