Key messages

  • Living in a SRS explains the’ legal rights and protections for people living in supported residential services.
  • The guide includes information on the types of services residents can expect, fees and charges and how to make a complaint.
  • Welcome to our home - induction video for SRS residents is a short induction video for Victorians moving into supported residential services (SRS).
  • The video explains the roles and responsibilities of proprietors and residents.

Living in an SRS: a guide for residents and prospective residents

The Department of Health & Human Services publication Living in an SRS: a guide for residents and prospective residents explains:

  • residents’ legal rights and protections under the Supported Residential Services (Private Proprietors) Act 2010 and the Supported Residential Services (Private Proprietors) Regulations 2012
  • the types of services residents can expect SRS to provide
  • fees and charges
  • how to make a complaint.

Information for prospective residents

Before moving into an SRS, prospective residents should read the information provided by the SRS. The SRS is required to provide information that outlines its services and fees to all prospective residents

Residential and service agreement

Residents can negotiate their terms and conditions with the SRS proprietor. The residential and service agreement (RSA) documents these terms and conditions, including:

  • the support services provided
  • the fees
  • any house rules
  • changing the agreement
  • terminating the agreement
  • circumstances for a notice to vacate.

Welcome to our home induction video

The Welcome to our home - induction video for SRS residents is a short induction video for individuals moving into SRS. The video explains the SRS proprietor's role and responsibilities. It also explains residents’ roles and responsibilities.

A short induction video for Victorians moving into SRS

Video: Living in SRS

A short induction video for individuals moving into supported residential services explaining the operator’s and residents' role and responsibilities.

Welcome to our home