Key messages

  • SRS are privately run supported accommodation services. SRS are not clinical settings. 
  • SRS are not specific mental health or disability support facilities and staff may not be trained to work with people with a mental illness, disability and/or cognitive impairment.
  • There is no formal assessment to move into an SRS; however, an SRS will require information about the individual’s health and personal support needs prior to accepting a referral. 

Determine whether SRS is the most appropriate accommodation type 

Referring services and the individual should consider all housing options, including SRS, rooming houses, residential aged care and retirement villages. 

To learn more about SRS: 

  • read the Information for residents and prospective residents on this website. 
  • read Living in an SRS: a guide for residents and prospective residents
  • watch the Welcome to our home video. 

Find the right SRS for the individual’s health and personal support needs

Each SRS determines the people they accommodate, the services they provide and the fees they charge. This means that SRS vary greatly. 

Appropriate placement reduces the risk of homelessness and disruption for the individual.  

  • Review the list of registered SRS. 
  • Ask the SRS to provide any information they have for prospective residents. 
  • Review the SRS’ information for prospective residents with the individual and their person nominated, guardian, family or carer as appropriate. 

Share information with the SRS 

Information about a consumer can only be shared with the consumer’s consent. 

SRS will ask referring services questions about the individual’s health and personal support needs. The SRS must be able to make an informed decision about the their ability to support an individual prior to accepting a referral.