Key messages

  • The Department of Health & Human Services appoints authorised officers under the Supported Residential Services (Private Proprietors) Act 2010 to monitor supported residential services (SRS).
  • Authorised officers are based in the department’s divisional offices.
  • Authorised officers monitor and enforce compliance with the Act and its Regulations to ensure proprietors meet the accommodation and personal support standards and to protect safety and wellbeing of residents.
  • Authorised officers can respond to complaints about SRS.

Authorised officers

The Department of Health & Human Services appoints authorised officers under the Supported Residential Services (Private Proprietors) Act 2010 to monitor supported residential services (SRS).

The officers are based in the department’s divisions across Victoria.

Authorised officers monitor and enforce compliance with the Act and Regulations. This work includes:

  • focusing regulatory activity on achieving good outcomes for residents while protecting their safety and wellbeing
  • inspecting SRS, which includes planned targeted compliance reviews that focus on sections of the Act and Regulations
  • building capacity of SRS proprietors to meet compliance through guidance and advice
  • undertaking prompt and thorough responses to complaints, which may involve announced or unannounced inspections
  • imposing sanctions for continued noncompliance.

The three broad inspection types are:

  • targeted compliance reviews
  • compliance inspections
  • complaint inspections.

In addition, authorised officers guide proprietors in:

  • complying with the legislation
  • implementing best practice
  • understanding and implementing changes to procedures, practices and documents, to ensure compliance with the legislation.

Inspection reports

If authorised officers identify noncompliance by an SRS, they may issue a report identifying what the proprietor needs to do to meet the regulatory requirement. The report will include a timeframe for completing the action. The timeframe is developed in consultation with the proprietor.

Further announced or unannounced inspections may result, to ensure the proprietor has taken actions to remedy the noncompliance.

Contact an authorised officer

To ask a question or make a complaint about an SRS contact your local authorised officer at the divisional office in your area.