Key messages

  • Supported residential services (SRS) are privately operated businesses that provide accommodation and support services for Victorians who need help with everyday activities.
  • SRS must be registered with the Department of Health and Human Services and comply with the Supported Residential Services (Private Proprietors) Act 2010 and its regulations.
  • SRS can offer different services, have different target groups and charge different fees.

Supported residential services (SRS) provide accommodation and support for Victorians who need help with everyday activities, for example, people who are frail, aged or have a disability.

The Department of Health and Human Services registers and monitors SRS under the Supported Residential Services (Private Proprietors) Act 2010 and the Supported Residential Services (Private Proprietors) Regulations 2012. A list of all registered SRS is available to download from this page. Pension-level facilities are indicated with an asterisk.

Sector overview

SRS vary in the services they provide, the people they accommodate and the fees they charge. They range in size from small facilities to larger facilities with about 80 residents.

The sector has two main categories: pension level services and above pension level services.

Generally, the residents of pension level services:

  • are under 60 years of age
  • have low incomes with limited disposable income.

Generally, the residents of above pension level services:

  • are over 60 years of age
  • have income other than the pension.

The 2013 census of SRS is available to download below.