People living in privately operated Supported Residential Services (SRS) require some assistance with daily living, and they rely on the accommodation and supports provided by SRS proprietors and staff. As the regulator of SRS, the Victorian Government wanted to better understand the experience of people living in SRS, from a resident's own perspective.

To achieve this, the Department of Health and Human Services (the department) commissioned Ipsos Public Affairs to design and conduct a survey of people living in and receiving supports from SRS. This is the first time that a direct survey of resident experiences has been conducted.

The department is pleased to present the findings of the 2018 SRS Resident Experience Survey. The findings will assist the department to understand the experience of residents living in SRS, identify areas to focus our regulatory attention, and support our decision making on issues impacting resident safety and wellbeing.

As the regulator of supported residential services, the department registers and monitors SRS proprietors' compliance with the Supported Residential Services (Private Proprietors) Act 2010 and accompanying regulations.

The regulator monitors SRS and responds to complaints, notifications of reportable incidents and issues of concern raised by community visitors to ensure proprietors take appropriate action where residents' safety or well-being is at risk. Additionally, the regulator works collaboratively with stakeholders and co-regulators to identify and respond to emerging risks within the sector and ensure positive outcomes for residents.

For more information on the department's regulatory framework, see Better Regulatory Practice Framework on our corporate site. 

The department would like to sincerely thank all participating SRS proprietors and residents for their involvement in the resident experience survey.

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