Key messages

  • Personal Alert Victoria (PAV) clients without suitable family or friends to act as nominated contacts can register with a PAV Response Service
  • The response services respond when the client presses their emergency pendant button, and when the client has not confirmed their daily wellbeing and cannot be contacted
  • The PAV Response Service guidelines explain the eligibility, assessment and registration requirements. 

Personal Alert Victoria (PAV) clients who don't have suitable family or friends to act as nominated contacts can register with a PAV Response Service. The PAV Response Service responds when the client presses their emergency pendant button, or has not confirmed their daily wellbeing and cannot be contacted.

The PAV Response Service can only be a client’s first or second contact. 

The PAV Response Service can help in different ways, depending on each client’s needs. Assistance can include:

  • personal care during an illness
  • guiding a client up from a fall
  • helping the client to bed after a minor fall
  • help with mobility problems (for example, a wheelchair that is stuck)
  • support and reassurance after a fright
  • help if the client is locked out of their home.

The PAV Response Service guidelines explain the eligibility, assessment and registration requirements. The guidelines also explain the procedures and processes for implementing the PAV Response Service. They should be read in conjunction with the PAV program and service guidelines.