Proposed changes to the Cemeteries and Crematoria Act 2003
On 1 March 2021, the Cemeteries and Crematoria Amendment Bill 2021 was approved by Cabinet for introduction to Parliament. More information is available on the cemeteries legislation webpage.
Keeping records of funeral attendees
Where a funeral is held within a venue in a public cemetery (for example a place of reflection or chapel), the cemetery trust will need to keep a record of attendees using the Victorian Government QR Code Service. A step-by-step guide on how to use the QR Code Service is available on the QR Code Service webpage.
If a cemetery trust cannot access a QR Code for any reason, it will need to manually record the first name and phone number of attendees and discard those records 28 days after the funeral. More information is available on the Record Keeping webpage.
Note: Trusts do not need to keep records of general cemetery visitors who are not attending a funeral in a venue operated by the trust.
If you are concerned about a decision made by a cemetery trust, you should contact the trust directly to discuss the matter and seek a resolution.
If you cannot resolve a dispute with a cemetery trust, there are a number of other options to try including the Dispute Settlement Centre of and Victorian .
Complaints about funeral directors should be directed to Consumer Affairs .
The department investigates significant matters relating to cemetery trust governance and financial affairs such as fraud, misappropriation of trust funds and conflicts of interest.
Answers to questions asked by cemetery trust members.
Find out more