Key Messages

  • Complaints about registered health practitioners may be made to either the Australian Health Practitioner Regulation Agency (AHPRA) or the Victorian Health Complaints Commissioner.
  • Complaints about healthcare workers who are not registered may be made to the Health Complaints Commissioner.

Anyone can make a complaint about the performance or conduct of a healthcare worker.

Complaints about registered health practitioners

Make your complaint about a registered health practitioner either to the:

  • Australian Health Practitioner Regulation Agency, or
  • Victorian Health Complaints Commissioner.

Complaints about other healthcare workers

Make your complaint about an unregistered healthcare worker to the Health Complaints Commissioner.

Australian Health Practitioner Regulation Agency (AHPRA)

Visit the AHPRA website for more information on making a complaint.

Health Complaints Commissioner

You can raise a concern about a registered health practitioner or any other person who provides a health service, with the Health Complaints Commissioner - call 1300 582 113 or use the online form at the Health Complaints Commissioner website.

Contact details