Training is integral to building and strengthening knowledge and skills to prevent and manage occupational violence and aggression (OVA).
The tools and resources on this page have been developed in conjunction with health sector representatives including members of the Violence in Healthcare Reference Group.
Occupational violence and aggression eLearning modules
The department has developed four interactive eLearning modules for health service staff. The eLearning modules align with the elements of core training outlined in the Guide for violence and aggression training in Victorian health services. The eLearning modules include topics such as risk assessment, de-escalation techniques, Code Grey and Code Black roles and responsibilities and reporting incidents.
The four modules form part of one training package and they should be completed in order.
Module 1: OVA: Reading the
Module 2: OVA: Working
Module 3: OVA: Respond to
Module 4: OVA: Put it all
Post-incident support eLearning module for health service managers
The eLearning module
provides tips and guidance on supporting staff after an incident of OVA. It takes about 45 minutes to complete and includes audio-visual material and assessment questions.
The Department of Health and Human Services' Guide for violence and aggression training in Victorian health services provides training principles based on a tiered approach for different staff groups. These best-practice training principles will support consistency in training across the state.
The guide was developed using literature reviews of standards for developing occupational violence and aggression training in emergency and mental health.
Training evaluation framework
The department has developed an evaluation framework (Evaluating occupational violence and aggression training: framework for health services) to help health services assess the effectiveness of their training, and whether it meets the department's training principles. Health services can use the accompanying tool (Evaluating occupational violence and aggression training: tool for health services) to evaluate their training programs.
A number of health services have shared their own training resources on responding to occupational violence and aggression.