Key messages

  • Ambulance Victoria is responsible for deciding how best to transport a patient.
  • New ambulance fees apply from 1 July 2017.

Ambulance Victoria is responsible for deciding which ambulance resource is best suited to transport a patient.

Consideration is given to the patient's acuity and the urgency of the situation, the location and availability of Ambulance Victoria's resources at the time of the request for transport, and the most efficient use of those resources.

Ambulance Victoria fee schedule 2017-18

From 1 July 2017 new ambulance fees apply.

All fees are GST exclusive. Where GST does apply (primarily to public hospitals) Ambulance Victoria will include the GST amount when invoicing.

Road transport fees


All users

Metropolitan Emergency Road


Regional and Rural Emergency Road



All users


Clinic car*

Metropolitan Non-Emergency Road



Regional and Rural Non-Emergency Road



Cases with a final priority of 5 or greater are charged at non-emergency rates. The allocation of these priorities is performed during (and by) the call taking processes when contacting Emergency Services Telecommunications Authority (ESTA). These priorities are allocated in accordance with the Non-Emergency Patient Transport Act 2003 and the Non-Emergency Patient Transport Regulations 2016.

* The clinic car service is only available in Metropolitan Melbourne and selected regional and rural locations.


All users

Metropolitan, regional and rural


Air transport

Air transport fees are not affected by whether a transport is emergency or non-emergency. The type of transport - rotary (helicopter) or fixed wing (aeroplane) - determines the fee.


Public hospitals


Other users*

Fixed wing

Variable charge




Fixed charge





Variable charge**




Fixed charge




The mechanism for payment of the fixed component of the air fees for major users will be maintained according to the current methodology.

The fixed cost is based on proportionate share and charged according to respective legislative requirements.

* 'Other users' are members of the public who are privately insured, or who are uninsured but not members of Ambulance Victoria's Membership Scheme or do not receive any other entitlement. Other users excludes Victorian private healthcare facilities, Victoria Police, Australian Search and Rescue, interstate public and private hospitals and interstate ambulance services. Please contact Ambulance Victoria for rates applying to these entities.  

** General patients will continue to pay the variable component only for rotary transport.

Note: Air transport fees do not include any road transport associated with the air transport. Road transports are billed separately.

Interstate transport

For all interstate transports, these fees do not apply. Please contact Air Ambulance Victoria who will provide a quote for undertaking any interstate ambulance transport.