Key messages

  • Non-emergency patient transport (NEPT) services must apply for and secure a licence.
  • Licence holders may also secure a stand-by service accreditation for providing first aid staff and vehicles at public events.
  • Licence holders can apply to vary the conditions of their licence.
  • A NEPT licence should be renewed three months before the current licence expires.

Non-emergency patient transport (NEPT) services must be issued with a licence before they can commence transporting patients.

Applying for a licence for a new NEPT service

Guidelines to apply for a NEPT service licence, as well as a schedule and checklist, are available for download.

Stand-by service accreditation

NEPT licence holders may be accredited to operate a stand-by service. This means that staff and vehicles can attend public events to provide first aid services to participants who suffer unanticipated injury or illness.

NEPT licence holders must not transport emergency patients to hospital.

Stand-by service accreditation is renewed as part of the NEPT licence.

A guide with associated schedule forms and checklists to facilitate applications for accreditation is available to download.

Varying an NEPT service licence

Licence holders may apply to vary an NEPT licence, or any condition of their licence. A checklist, guidelines and schedule are available to download.

Renewing an NEPT service licence

Make sure you apply for the renewal of your NEPT licence before the expiry date recorded on the current licence certificate. Your application for renewal of licence should be made three months before the expiry of your current registration. Applications made within the last three months of registration incur an additional fee.

A guide, schedule and checklist to help you to apply for renewal is available for download.

Responsibility for NEPT licensing

The Private Hospital Unit has responsibility for NEPT licensing within the Department of Health & Human Services.


See NEPT forms for related checklists, guidelines, schedules and forms.

Frequently asked questions

First aid stand-by for events - frequently asked questions

Contact details