Key messages

  • The Department of Health & Human Services administers the Non-Emergency Patient Transport (NEPT) Act and Regulations.
  • Clinical practice protocols guide all NEPT activities.

The Department of Health & Human Services is responsible for implementing the Non-Emergency Patient Transport Act 2003 and Non-Emergency Patient Transport Regulations 2016.

Development of new regulations

New Non-Emergency Patient Transport Regulations 2016 came into operation on 20 April 2016. They replace the previous Non-Emergency Patient Transport Regulations 2005.

The new Regulations support the Non-Emergency Patient Transport Act 2003 by prescribing matters required by the Act and setting minimum standards required of licensed non-emergency patient transport providers.

Fact sheets about key changes to the Regulations are available to download. Fact sheets include:

  • Quality assurance and accreditation
  • Transport of patients in exceptional circumstances
  • Monitoring of low acuity patients
  • Assessment of patient acuity
  • Single loading of patients
  • Loading of patients with an infectious disease.

Any enquiries about the Regulations can be made via email to or telephone to 9096 9990.

Clinical practice protocols

The 2016 non-emergency patient transport: Clinical practice protocols are for use by licensed providers of non-emergency patient transport for the triage and care of patients during transport and when providing first aid services at public events.

The protocols have recently been reviewed to capture changes in clinical practice that have occurred since the protocols were first published.

Contact details