Key messages

  • HIP services provide tailored care coordination to people who have complex medical conditions and psychosocial needs.
  • HIP services work with clients to build their confidence and capacity to self-manage their condition.

 

 

Complex psychosocial issues management

The Health Independence Program (HIP) has a component that manages complex psychosocial issues.

Psychosocial management provides care coordination to people who have complex medical conditions as well as psychosocial needs. Clients who require psychosocial management include those who are homeless, have mental health issues, or drug and alcohol issues. Psychosocial management is flexible to adapt to the complexities of presenting needs of the target client cohort.

Delivery of this HIP service includes close collaboration among relevant community service providers.

Consumer self-management, education and support

HIP services work with clients on client-focused goals to build confidence and capacity to self-manage their condition through various strategies.

These services work toward building a client’s knowledge of their own health condition while building capacity to understand health information pertinent to their health condition.

This approach is delivered across HIP, in particular when clients have complex health conditions or psychosocial issues to manage.