Key messages

  • Collecting records of mental health service contacts on the Client Management Interface/Operational Data Store (CMI/ODS) measures services received from the consumer’s perspective.
  • There are complex business rules around how to record service contacts, depending on the nature of the contact and whether the client is present.

Collecting records of mental health service contacts on the Client Management Interface/Operational Data Store (CMI/ODS) measures services received from the consumer’s perspective.

These contacts are a subset of all contacts recorded on CMI/ODS.

There are four types of service contact:

  • registered client contact
  • unregistered client contact
  • community contact
  • case contact.

There are complex business rules around how to record service contacts, depending on the nature of the contact and whether the client is present.

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