Key messages

  • When a public mental health service accepts a person’s referral, they should be registered in the CMI/ODS system.
  • Registration involves recording demographic and clinical patient-level data for each client of a Victorian public mental health service.
  • Do not register a client when they are still being assessed, such as during initial referral, triage or needs assessment.

When a public mental health service accepts a person’s referral for service delivery or intervention, the person becomes a client of the service and should be registered in the Client Management Interface/Operational Data Store (CMI/ODS) system.

If the person is assessed as not needing public mental health services, do not register them in CMI/ODS.

The registration process

Registration involves recording demographic and clinical patient-level data for each client of a Victorian public mental health service.

Give each client a statewide unit record (UR) number when they first register.

The client will use the same UR number if they register subsequently at another public mental health service.

When to register a client

Register a client on CMI/ODS when:

  • a person not registered at this health service is admitted
  • a decision is made to provide mental health services.

Registration is not mandatory if it is clinically inappropriate or contra-indicated. This decision must be made by a clinician, case by case.

A client must be informed of their registration, but they do not need to provide consent.

When to not register a client

Do not register a client when:

  • they are still being assessed, such as during initial referral, triage or needs assessment
  • they are assessed as suitable for referral to another public or private service
  • a clinician determines that specialist public mental healthcare is not required.