When a public mental health service accepts a person’s referral for service delivery or intervention, the person becomes a client of the service and should be registered in the Client Management Interface/Operational Data Store (CMI/ODS) system.
If the person is assessed as not needing public mental health services, do not register them in CMI/ODS.
The registration process
Registration involves recording demographic and clinical patient-level data for each client of a Victorian public mental health service.
Give each client a statewide unit record (UR) number when they first register.
The client will use the same UR number if they register subsequently at another public mental health service.
When to register a client
Register a client on CMI/ODS when:
- a person not registered at this health service is admitted
- a decision is made to provide mental health services.
Registration is not mandatory if it is clinically inappropriate or contra-indicated. This decision must be made by a clinician, case by case.
A client must be informed of their registration, but they do not need to provide consent.
When to not register a client
Do not register a client when:
- they are still being assessed, such as during initial referral, triage or needs assessment
- they are assessed as suitable for referral to another public or private service
- a clinician determines that specialist public mental healthcare is not required.