Collecting records of mental health service contacts on the Client Management Interface/Operational Data Store (CMI/ODS) measures services received from the consumer’s perspective.
These contacts are a subset of all contacts recorded on CMI/ODS.
There are four types of service contact:
- registered client contact
- unregistered client contact
- community contact
- case contact.
There are complex business rules around how to record service contacts, depending on the nature of the contact and whether the client is present.