Key messages

  • The Service coordination continuous improvement framework 2012 helps service providers work together better to coordinate care for Victorians.
  • The framework has eight criteria for measuring service coordination implementation. It also has lists of sample evidence to demonstrate a provider has met the criteria.

The Service coordination continuous improvement framework 2012 is a tool to help service providers implement service coordination across Victoria. It aims to:

  • support providers to monitor and continuously improve how they implement and practise service coordination
  • enable an agreed process for organisations to monitor service coordination for their reporting and planning
  • help a provider’s new program areas assess their service coordination readiness, and identify infrastructure and practice changes that are needed
  • support organisational quality and accreditation processes.

The framework works alongside the Victorian service coordination practice manual 2012, Good practice guide 2012, and the Service Coordination Tool Templates (SCTT).