Key messages

  • The Victorian service coordination practice manual 2012 defines the common practices, processes, protocols and systems that support service coordination across Victoria.
  • Key elements of service coordination practice are also summarised in the Good practice guide 2012.

The Victorian service coordination practice manual 2012 defines the common practices, processes, protocols and systems that support service coordination across Victoria. It is a reference guide for managers who lead service coordination, and for practitioners who implement service coordination.

The manual outlines the key elements of service coordination, as well as practice standards and indicators for each element. The Good practice guide 2012 also summarises the key elements.

A range of other resources are also available to support service coordination practice in Victoria.