Key messages

  • Cooling tower fees are updated every year on 1 July.
  • There are penalties for not registering a cooling tower.
  • The department may issue a refund; you must apply to the department in writing.

Cooling tower registration fees

Table 1: Cooling tower registration fees

Note that fees are charged per tower.

Duration

Fee per tower

1 year

$111.10

2 years

$207.30

3 years

$303.60

Cooling tower registration – refund policy

  • How do I obtain a refund?

    In order to obtain a refund you must make an application to the department. You may do this by completing the refund application for, which can be downloaded. You are required to provide proof of any payment/s in support of your application.

    A decision to issue a refund will be based on this policy.

  • Refused or withdrawn applications

    The department will fully refund the licence fee for an application that is refused or withdrawn prior to the issue of the licence.

  • Over-payments

    The department will refund, in full, any over-payment.

  • Minimum refund amount

    The department is unable to process refunds amounting to less than $2.

  • Registration period

    Once a licence has been issued, no refunds will be granted in the event of applicant or licence holder requests to change the licence duration.

  • To whom will the refund be issued?

    Where approved, refunds will be issued to the individual or company proven to have made the payment.

  • How will a refund be issued?

    Refunds are issued via cheque issued by the department and posted via mail. Where bank details are provided on the application form, refunds can be issued via EFT.

  • How long will it take for a refund to be issued?

    Refunds can take up to 60 days to be issued following receipt of a completed application.

  • How long do I have to make an application for a refund?

    The department will accept applications for a refund up to 12 months after the date of payment.