On 1 February 2017, the Health Complaints Act 2016 commenced, repealing the Health Services (Conciliation and Review) Act 1987.

The Health Complaints Act 2016 establishes the role of the Health Complaints Commissioner in Victoria. The Commissioner has broad powers to receive, resolve and investigate complaints about health services in Victoria. The Act gives the Commissioner powers to deal with unscrupulous, incompetent or impaired unregistered health service providers.

Further information about the Commissioner can be found on the Health Complaints Commissioner's website.

Expert Panel’s Review of the now repealed Health Services (Conciliation and Review) Act 1987

An Expert Panel comprising representatives of health service providers, healthcare recipients and clinical experts reviewed the now repealed Health Services (Conciliation and Review) Act 1987 in 2012. The Panel made recommendations on modernising and strengthening the role of the former Health Services Commissioner.

Final report on the review of the Health Services (Conciliation and Review) Act 1987

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