Impacts of coronavirus (COVID-19) on cemetery trusts and funerals
For information about visiting cemeteries, funeral attendance restrictions, trust meetings and body handling see the frequently asked questions on the impacts of coronavirus (COVID-19) on cemetery trusts and funerals.
This is a rapidly changing environment so please check the department's Coronavirus webpage regularly.
New process for issuing repatriation certificates
Please be advised that the department will be issuing repatriation certificates electronically until further notice. See the Repatriations page for details of the new process.
If you are concerned about a decision made by a cemetery trust, you should contact the trust directly to discuss the matter and seek a resolution.
If you cannot resolve a dispute with a cemetery trust, there are a number of other options to try including the Dispute Settlement Centre of Victoria and Victorian Ombudsman.
Complaints about funeral directors should be directed to Consumer Affairs Victoria.
The department investigates significant matters relating to cemetery trust governance and financial affairs such as fraud, misappropriation of trust funds and conflicts of interest.
Answers to questions asked by cemetery trust members.
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