Key messages

  • Telephone and online services in Victoria have an important role in offering counselling and assistance for alcohol and other drug users, their families and support people. These services also provide information and education, contacts for self-help groups and referral for treatment.
  • DirectLine is the statewide entry point to the Victorian public alcohol and other drug treatment system. It provides 24-hour confidential telephone counselling, information and referral for Victorians.
  • The Drug and Alcohol Clinical Advisory Service (DACAS) offers free clinical advice over the telephone for Victorian health and welfare professionals who have concerns about the clinical management of patients with alcohol and other drug use issues.
  • There is a wide range of other telephone and online services for alcohol and other drug users and their families and support people, and for health and human service professionals.

Role of telephone and online services in the treatment system

Telephone and online services have an important role in the alcohol and other drug treatment system, often as the first point of contact for alcohol and other drug users, their families and support people across Victoria.

Telephone and online services provide confidential counselling and assistance, information and education, self-assessment tools, contacts for self-help groups and referral for treatment.

About telephone and online services

DirectLine

DirectLine is the statewide entry point to the Victorian public alcohol and other drug treatment system. It is a useful first point of contact for alcohol and other drug users, and health and human service providers, including general practitioners. DirectLine operates 24 hours a day, seven days a week.

DirectLine identifies whether a person is potentially dependent on alcohol and/or other drugs and requires referral to a catchment-based intake and assessment service, where comprehensive screening and assessment will take place.

Dependent users are offered a range of telephone and online supports by DirectLine, including information and advice, brief interventions, worker-facilitated and self-guided supports, and referrals to other support services.

DirectLine is staffed by professional counsellors at Turning Point, a centre of excellence for alcohol and other drug treatment, research and education, and now part of Eastern Health.

DirectLine can be accessed over the phone, on 1800 888 236 or online at www.directline.org.au.

Drug and Alcohol Clinical Advisory Service

The Drug and Alcohol Clinical Advisory Service (DACAS), is a free specialist telephone consultancy service for health and welfare professionals in Victoria. It operates 24 hours a day, seven days a week.

DACAS offers clinical advice to health and welfare professionals who have concerns about the clinical management of patients and clients with alcohol and other drug use issues.

Assistance can be provided about a wide range of medical and psychiatric issues related to alcohol and other drug use.

DACAS consultants are addiction medicine specialists, qualified to help with enquiries about medical and psychiatric issues related to alcohol and other drug use and their management.

Other telephone and online services

A wide range of other telephone and online services are provided for alcohol and other drug users and their families and support people and for health and human services professionals.

Useful alcohol and other drugs service details

Australian Drug Information Network

Australia's leading alcohol and other drug service search directory.

Alcohol and drug services

DirectLine

Confidential alcohol and other drug counselling and referral in Victoria.

Kids Helpline

A free 24-hour counselling service for Australian kids and young people aged between five and 25 years.

Lifeline

Lifeline offers online, phone and face-to-face crisis support and suicide prevention services.

Narcotics Anonymous Australia

Narcotics Anonymous is a support group for people who are or have been addicted to alcohol and other drugs.

Parentline Victoria, Department of Education and Training

A telephone counselling service for parents and carers of children aged from birth to 18 years.

Self Help Addiction Resource Centre

Self Help Addiction Resource Centre promotes self-help approaches to recovery from alcohol and other drug-related issues.

Youth Support and Advocacy Service

The Youth Support and Advocacy Service supports highly vulnerable and high-risk young Victorians affected by, or at risk of, being affected by alcohol and other drugs.

HIV/AIDS resources

Australian Federation of AIDS Organisations

Provides leadership, coordination and support to Australia's policy, advocacy and health promotion response to HIV/AIDS.

Quit

Quit provides information and support to those who want to reduce or stop smoking.

HIV/AIDS, World Health Organization

World Health Organization Department of HIV/AIDS provides help and support to countries so that they can provide treatment and care and prevention services for HIV and hepatitis.

Advocacy

Australian National Council on Drugs

The Australian National Council on Drugs makes sure that the non-government sector is heard and influences policy related to the alcohol and other drug sector.

Drugnews Archive, The Media Awareness Project

The Media Awareness Project Drug News Archive encourages unbiased media coverage, online media activism and is a drug policy research tool.

Hepatitis Australia

Hepatitis Australia helps people by providing national leadership and advocacy on issues related to hepatitis B and hepatitis C.

Harm Reduction International

Harm Reduction International works to reduce the negative health, social and human rights impacts of drug use.

Victorian Alcohol and Drug Association

The Victorian Alcohol and Drug Association provides leadership, representation, advocacy and information to both the alcohol and other drug and the non-alcohol and other drug-related sectors.

Harm Reduction Victoria

Harm Reduction Victoria educates, informs, supports and advocates on behalf of Victorian people who use drugs and their friends.

Help with English, Department of Immigration and Border Protection, Australian Government

Help with English is for people who need help understanding the English language.

Australian Injecting and Illicit Drug Users League

A national organisation representing people who use or have used illicit drugs.

Education and awareness

National Drugs Campaign, Department of Health, Australian Government

The National Drugs Campaign aims to reduce young Australians’ motivation to use alcohol and other drugs by increasing their knowledge about the potential negative consequences of drug use.

Turning Point

Turning Point is a Registered Training Organisation for the alcohol and other drug sector.

Injection safety, World Health Organization

The injection safety programs in the World Health Organization promote the rational and safe use of injections through global communication campaigns and training of healthcare workers.

Research

National Centre for Education and Training on Addiction

The National Centre for Education and Training on Addiction is a research centre that helps health organisations and workers respond to alcohol and other drug-related problems.

National Drug Research Institute, Curtin University

The National Drug Research Institute conducts research into prevention of harmful alcohol and other drug use in Australia.

Strategy

National Drugs Strategy, Australian Government

The National Drugs Strategy aims to improve health, social and economic outcomes for Australians by preventing the use of alcohol and other drugs in our communities.