• Welcoming atmosphere
  • Language of home, not of healthcare
  • Experiential approach to communication
  • Meaningful relationships
  • Sensitivity to culture, religion and spirituality
  • Family participation
  • Engagement of people with dementia in daily life experiences
  • Individualised care
  • Flexible problem-solving for individual care issues
  • Unobtrusive clinical support
  • Smaller scale living
  • Home-like kitchens
  • Welcoming dining areas
  • Home-like furniture and furnishings
  • Personalisation of bedrooms
  • Warm colours
  • Freedom of movement
  • Continuous indoor and outdoor spaces
  • Individual control and decision making wherever possible
  • Flexible management and supervisory approach