The manual was written when the program provided services to people of all ages. The manual will be updated to reflect necessary changes as a result of the transition of responsibility of services for older people to the Commonwealth on 1 July 2016.
The manual provides information and guidelines for HACC PYP funded organisations in Victoria. It includes information on program management, access and eligibility, and service delivery requirements.
The manual has three parts:
- Part 1: Overview and program management
- Part 2: Eligibility and access
- Part 3: HACC funded activities.
Each part contains links to other parts of the manual, as well as external links to relevant documents. The external links are located at the end of each section. They include links to downloadable HACC policy documents and guidelines.
The manual includes the following documents. Organisations must read them in conjunction with the summary text in the manual.
Using the manual online
The manual is designed to be used online.
Navigate throughout the manual using bookmarks or hyperlinks. In Acrobat Reader bookmarks are visible on the left hand side of the file. Hyperlinks appear throughout the manual.
The manual may be printed in its entirety, in parts or in chapters.
Updates to the manual
Café-style support guidelines
Café-style support is a service delivery model that offers social support to a person and their carer at the same time, in the same place. It is delivered in a community-based setting such as a café or similar community venue. The Café-style support service practice guidelines explain how to set up and run this style of service.
HACC program manual (complete)
Parts of the manual
Individual chapters of the manual
What is the Home and Community Care program?
Victorian policy and program directions
HACC quality framework
Employee and related requirements
Reporting and data collection
HACC fees policy
Eligibility and priority
Service coordination, assessment and care planning
HACC interface with other programs
The Victorian approach to care: the active service model
Living at home assessment
Access and support
Personal care policy
Delivered meals and centre-based meals
Planned activity groups
Service system resourcing
Flexible service response