Key messages

  • Victorian residential aged care services (RACS) can use the Residential aged care services natural hazards ready resource to plan and prepare for natural hazards such as bushfires, heatwaves, floods and storms.
  • RACS must consider what they will do during a natural hazard to maintain care levels for residents, ensure the safety of residents and staff, and evacuate residents and staff if necessary, among other things.
  • The Victorian office of the Commonwealth Department of Health is to be notified of any resident relocation during an emergency situation.

The Department of Health & Human Services developed the Residential aged care services natural hazards ready resource to help Victorian residential aged care services (RACS) plan and prepare for natural hazards including bushfires, heat, floods and storms.

RACS must consider several factors when planning and preparing for natural hazards, including residents’ care needs, alternative accommodation, transportation, supplies, equipment and services, staffing, and the physical environment. Services must also consider being a host service and returning home.

Resources for specific threats

The department also prepared summaries for specific threats:

  • heat – the heat page has more information
  • flood
  • storms
  • earthquakes
  • tsunamis.

The resource also contains:

  • suggested contents for evacuation kits
  • Ambulance Victoria evacuation template
  • Commonwealth Department of Health resident relocation template.

See also the department’s emergency preparedness policy for health and aged care and guidance note.

Emergency Management Victoria provides more information about how to plan for natural disasters.

Emergency contact

RACS must notify the Victorian office of the Commonwealth Department of Health about decisions to relocate residents or shelter in place in an emergency situation. Please telephone the Emergency Advice and Response Line on 1800 078 709 or email emergencyvic@health.gov.au, when safe to do so.