Intake and comprehensive assessment determines the correct referral pathway for each person to youth, adult, residential and non-residential, state and Commonwealth-funded alcohol and other drug treatment services.

There are two ways people can access intake and referral to treatment. The first is to contact DirectLine on 1800 888 236 or via the DirectLine website. DirectLine provides 24-hour, 7-day counselling, information and referral.

The second is by contacting a local intake provider. As the primary entry point to the treatment system, catchment-based intake services work closely with DirectLine and other treatment providers. People seeking treatment may also be referred to intake services from a range of health and human service providers (such as a general practitioner).