Key messages

  • The Department of Health and Human Services funds face-to-face ice training for frontline workers to build their knowledge and skills to respond safely and effectively to people affected by the drug ice.
  • Training to build skills in supervision and other forms of practice support is available to senior staff and managers and team leaders in health and human services.
  • Ice: training for frontline workers is a free online resource available for all frontline workers and training providers. 
Ice action plan

Funded training is now available to improve the skills of workers who come into contact with ice-affected people as part of their job.

Face-to-face ice training

Frontline workers face challenges when delivering services to people affected by the drug ice.

The department is funding training to build frontline workers’ knowledge and skills to respond safely and effectively to people affected by the drug ice. The half-day training sessions are contextualised to the specific needs of different workforces.

Training is available in selected regional areas as well as metropolitan Melbourne.

The training is delivered by a range of organisations and tailored to each workforce.

Workforce sector

Training provider

Contact details

Health sector, education staff, housing, transport and welfare providers

360 Edge

Email: icetraining@360edge.com.au
Phone: 1300 988 184
More information at the 360 Edge website.

Court staff, prison staff, local government and emergency staff

Caraniche

Email: rriley@caraniche.com.au
Phone: (03) 8417 0500
More information at the Caraniche website.

Nurses and midwives

The Australian Nursing and Midwifery Federation / Turning Point

Email: education@anmfvic.asn.au
Phone: (03) 9275 9363
More information at the Australian Nursing and Midwifery Federation website.

Human services including the child protection workforce

The Centre of Excellence in Child and Family Welfare / Youth Advocacy and Support Agency

Email: training@cfecfw.asn.au
Phone: (03) 9094 3522
More information at the Centre of Excellence in Child and Family Welfare website.

General practitioners

Royal Australian College of General Practitioners

Email: maryan.valverde@racgp.org.au
Phone: (03) 8699 0411
More information at the Royal Australian College of General Practitioners website.

Paramedics and first responders

Ambulance Victoria

Email: vocational.programs@ambulance.vic.gov.au
Phone: (03) 4313 6488

Police  Victoria Police  Email: drugandalcoholpolicy-mgr@police.vic.gov.au
Phone: (03) 9247 6725
More information at the Victoria Police website.
The health and human services workforce employed in Aboriginal community controlled services Victorian Aboriginal Community Controlled Health Organisation (VACCHO) 

www.vaccho.org.au/wd

It is the responsibility of individual workers to discuss participation in this funded training activity with their manager.

For more information email: iceworkforcetraining@dhhs.vic.gov.au.

Practice support for frontline workers in health and human services

Working with clients who have complex needs as a result of using ice can increase stress on frontline staff.

It is important for worker safety, morale and confidence that they receive ongoing support and guidance from within their organisation. It helps frontline workers to deliver effective, safe and culturally appropriate services.

The department is providing training for health and human services supervisors, team leaders and other workers who want to improve their skills to provide supervision and other forms of practice support.

The Monash Centre for Scholarship in Health Education (MCSHE) will deliver this training to health and human services workforces employed in mainstream organisations and the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) deliver this training the health and human services workforce employed in Aboriginal community controlled services.

Workforce sector Training provider
Contact details
 The health and human services workforce employed in mainstream organisations The Monash Centre for Scholarship in Health Education (MCSHE) www.monash.edu/medicine/mcshe
The health and human services workforce employed in Aboriginal community controlled services Victorian Aboriginal Community Controlled Health Organisation (VACCHO) www.vaccho.org.au/wd
 Supervisors and Practice Leaders in Mental Health and Alcohol and Other Drug Services The Bouverie Centre

Email: A.Nyland@latrobe.edu.au

Phone: (03) 9385 5100


It is the responsibility of individual workers to discuss participation in this funded training activity with their manager.

Online training

Ice: training for frontline workers is a free online resource for all frontline workers and training providers.

It includes the following modules:

  • About ice
  • Effects of ice
  • Communicating with ice users
  • Ice users and critical incidents
  • Interventions
  • Prevention
  • Organisational responses to ice.

Each module contains two to eight topics. Frontline workers and trainers can choose to participate in all of the modules, just one, or any number of individual topics. This resource also includes contextualised topics, including delivering services in unregulated environments, working with children and families and early intervention in primary health care settings.

Feedback

This program will be regularly reviewed and evaluated to ensure it responds to the changing needs of the Victorian community. If you would like to provide feedback please email: iceworkforcetraining@dhhs.vic.gov.au.