Clinical risk management (CRM) improves the quality and safe delivery of healthcare by introducing systems that identify and prevent circumstances that put patients at risk of harm.

All health services are required to implement locally based clinical risk management systems, or to enhance their existing clinical risk management systems, in line with the Victorian clinical governance framework.

Health services are also required to implement an incident management review process consistent with best practice and their clinical governance policy, and in line with the Victorian health incident management policy.


Contact details

  • Quality and Safety Branch

    Department of Health & Human Services

    Postal address: GPO Box 4541, Melbourne VIC 3001

    • Telephone Number:+61 3 9096 7258