There are telephone and online support services for people affected by mental health issues, with targeted services on particular issues or for particular groups in the community.


Service

Focus

Phone number

Operating hours

Emergency

Emergency assistance

000

24 hours/7 days

NURSE-ON-CALL

Expert health advice from a nurse

1300 60 60 24

24 hours/7 days

Area mental health services triage

Generally the first point of contact for people seeking a specialist mental health response that will identify the urgency and nature of response required

Phone numbers are available in each area

24 hours/7 days

Beyondblue

Depression, anxiety and related disorders

1300 22 4636

24 hours/7 days

Lifeline

Crisis support, suicide prevention and mental health support services

13 11 14

24 hours/7 days

Mind Health Connect

Directory of mental health support and resources

N/A

24 hours/7 days

SANE

People affected by complex mental health issues

1800 187 263

10–6 weekdays

ARAFEMI Carer Helpline

People affected by mental illness

1300 550 265

9–5 weekdays

 

For specific groups in the community

Service

Focus

Phone number

Operating hours

Kids HelpLine

Telephone counselling service for people aged between 5 and 25 / 24-hour service

1800 55 1800

24 hours/7days

headspace

Young people aged 12–25

1800 650 890

Telephone: 10pm to 1am

Online counselling: 1pm to 1am

Parentline

Parents and carers with children from birth to 18 years

13 22 89

8 am–midnight/7 days

Safe Steps (Family Violence Response Centre)

Family violence support

1800 015 188

24 hours/7 days

Gay and Lesbian Switchboard

Gay, lesbian, bisexual, transgender and intersex (GLBTI) communities.

9663 2939 or 1800 184 527

Mon–Thurs 6 pm–10 pm

Fri–Sun 6pm–9pm

Sexual Assault Crisis Line Victoria

Victims/survivors of past and recent sexual assault

1800 806 292

5 pm–9 am/7 days

Griefline

Support for experiencing loss and grief, Lines open from Midday to 3am 7 days per week

1300 845 745

12 noon–3 am/7 days

DirectLine

People impacted by drug use

1800 888 236

24 hours/7 days

Family Drug Help

People impacted by drug use

1300 660 068

9am–9pm weekdays

SuicideLine VIC

People affected by suicide

1300 651 251

24 hours/7 days

PANDA

Post or ante natal depression

1300 726 306

9 am–7 pm weekdays

Gambling helpline

Gambling

1800 858 858

24 hours/7 days

OCD and Anxiety helpline

Anxiety disorders and depression

1300 269 438 or 9830 0533

10am–4pm weekdays

Mensline

Men dealing with relationship problems

1300 78 99 78

24 hours/7 days

Bush support line

People in rural and remote areas

1800 805 391

24 hours/7 days

Suicide call back

24-hour crisis support and counselling

1300 659 467

24 hours/7 days