There are many different types of services available across Victoria's health and human services system. No common system automatically links services to allow people with multiple needs to access coordinated care.
The service coordination framework was developed as part of the Primary Care Partnership Strategy. It helps health service providers to work together to align practices, processes and systems so:
- people access the health services they need, no matter what service they go to first
- providers exchange the right information so consumers receive good care from the right providers at the right time
- people have their health and social needs identified early, preventing deterioration in health.
- Service coordination places consumers at the centre of service delivery. The idea is to maximise consumers’ likelihood of accessing the services that they need.
Service coordination also enables organisations to remain independent of each other, while cooperating to give consumers a seamless and integrated response.
The resources to support service coordination practice in Victoria include: