Now every Victorian has a NURSE-ON-CALL
NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.
If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.
Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).
We are there when you need us
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:
- you or someone you’re caring for is feeling unwell
- you are not sure if you should seek medical help
- you’re away from home or situated a long way from medical help
- you simply want advice or information about health services in your area.
What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.
Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.
Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.
NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.
Health advice and more
- can provide you with other health related information, such as details of health services in your area or the number of phone help lines
- gives all Victorians the peace of mind of knowing that professional health advice is only a phone call away, any time of the day or night
- provides access to interpreting services for callers not confident with English.
The National Relay is available to assist callers who are hearing or speech impaired. For more information about, see Frequently asked questions on this page.
Information for health professionals
The National Health Services enables health professionals and consumers to access reliable and consistent information about health services.
NURSE-ON-CALL uses the directory to provide callers needing to attend health services, with relevant information about the services such as services offered, locality and hours of operation.
Registration of agencies on the directory is a quick process. As the accuracy of the data is critical, registered service providers are reminded to update the published information about the services they provide.
The Better Health provides online health and medical information for the Victorian community.
Medibank Health is the healthcare organisation delivering the NURSE-ON-CALL service. They deliver similar telephone-based health services to other government departments and private health organisations throughout Australia and New Zealand.
NURSE-ON-CALL promotional material
To obtain copies of NURSE-ON-CALL brochures, fridge magnets and wallet cards please email NurseOnCall@ambulance.vic.gov.au.
In your email please include:
- the number of items that you require
- contact person details (including telephone and email address)
- a street address for delivery by courier.
You can download a NURSE-ON-CALL from his page. Brochures in a variety of languages are also available on the Health Translations Directory .
Employment opportunities with NURSE-ON-CALL
For information on employment opportunities with the NURSE-ON-CALL service please contact the NURSE-ON-CALL provider, Medibank Health or call their recruitment line on 02 9425 3925.
Both Ambulance Victoria and the provider of the service are committed to the continual improvement of NURSE-ON-CALL. We value all feedback, both positive and negative. To provide feedback, please email NurseOnCall@ambulance.vic.gov.au.
Frequently asked questions